Managed IT Services

Managed Services refers to the proactive management of an IT asset or object by a third party, known as a Managed Service Provider (MSP). This means that the MSP takes care of the IT needs of a customer, ensuring that everything runs smoothly and efficiently. Unlike traditional reactive IT services that have been in existence for many years, Managed Services take a proactive approach. The MSP actively monitors and maintains the IT infrastructure, identifying and addressing potential issues before they become major problems. This proactive delivery of service sets Managed Services apart, allowing businesses to focus on their core activities while leaving their IT needs in capable hands. With Managed Services, customers can enjoy peace of mind, knowing that their IT systems are being effectively managed and maintained by experts.

IT support costs can vary depending on several factors. At our company, we charge around $95 per workstation and $300 per server per month for our managed IT support services. However, it's important to note that other companies may charge differently based on factors such as their level of experience, range of services offered, and availability. Therefore, it is crucial to carefully consider these variables when choosing an IT support provider. By doing so, you can ensure that you are getting the best value for your investment and the level of support that meets your specific needs.

What Does IT Support Cost?

Price - $9.95 per hour (for your technical support)

What hours can we work for you

• Your business hours

• After business hours

• 24/7

• Weekends only

• Custom hours

• What tasks can we handle for you

• Technical support calls (pre-sales and post-sales)

• Helpdesk support

• Remote PC support

• Technical support via email

• Technical support via live chat

• Ticketing support

What is included in the price plan?

• Technical support by technical experts

• Remote desktop support when required

• Certified professionals who are experts in your industry

• Agents thoroughly trained in your product or service

• Customer service psychology trained professionals to handle your responses

• Local number with preferred area code for your customers to call

• Customized answers relevant to your product or service

• Personalized welcome message to greet your clients

• 100% university educated agents to handle your customer support

• Flexibility to quickly add support for new products or services

• Introduce new procedures and processes whenever you want

• Instant set up and immediate start for your project

• Comprehensive data security for your peace of mind

• Flexible agreement to suit your business needs

• Call waiting - your customer never gets a busy tone

• Forward calls to you or your office (if needed)

• Answer more than one customer at the same time

• Call quality monitoring by technical experts

• Will not work for your direct competitors

Enhance Your IT Infrastructure through Managed Services